Gcup5 Privacy Policy — Protecting Your Personal Data
This Privacy Policy describes how gcup5 collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully before using our platform.
1. Information We Collect
When you register or use the gcup5 platform, we collect several categories of information to enable our services to function properly and securely. The information collected includes:
- Account information: Full name, email address, phone number, username, and hashed password. This information is required for registration and login.
- Identity verification (KYC) information: Copies of your identity card, passport, or other official documents required to verify user identity in compliance with legal requirements.
- Payment and transaction information in MYR: Payment method details such as bank account numbers or e-wallet information (Boost, GrabPay), transaction amounts, and deposit and withdrawal history in MYR. Credit or debit card information is processed through secure third-party payment providers — gcup5 does not store full card numbers.
- Device and browser information: IP address, device type, operating system, browser type, screen resolution, and other technical information automatically transmitted by your device when accessing the platform.
- Platform usage data: Gaming activity records, betting history, session duration, pages visited, and actions taken within the platform.
We only collect information necessary for platform operations and do not collect data unrelated to those purposes.
2. How We Use Your Information
The information we collect is used solely for legitimate purposes directly related to the operation of the gcup5 platform, as follows:
- Processing account registration, login, and user identity verification;
- Processing deposits, withdrawals, and financial transactions in MYR securely and accurately;
- Ensuring game integrity and detecting fraud, collusion, or money laundering activities;
- Complying with applicable laws and regulations, including reporting obligations to relevant authorities in Malaysia;
- Providing effective customer support when you contact us;
- Analysing platform usage patterns to improve user experience and technical performance;
- Sending important notifications related to your account, changes to our terms, or security updates.
Gcup5 does not use your personal data for third-party marketing purposes without your prior consent.
3. Use of Cookies & Tracking Technologies
The gcup5 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. The cookies we use fall into several categories:
- Session cookies: Used to maintain your login state during an active session. This cookie is deleted automatically when you close your browser.
- Preference cookies: Storing user preference settings such as interface language and display preferences.
- Analytics cookies: Helping us understand how users interact with the platform, including frequently visited pages and time spent on site.
- Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of the gcup5 platform.
4. Data Storage, Security & Sharing
Data Retention
Your personal data is stored on secure servers. gcup5 retains user information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the retention period has ended and there is no legal requirement to continue storing the data, it will be securely deleted or anonymised.
Technical Security Measures
Gcup5 implements a range of technical and organisational security measures to protect your personal data, including SSL encryption for all data transmissions, role-based access controls for internal staff, a 24-hour threat monitoring system, and tested security incident response procedures.
Sharing with Third Parties
Gcup5 does not sell or rent users' personal data to any third party for commercial purposes. Information may only be shared in the following limited circumstances:
- Payment service providers that process your MYR transactions — only the information necessary to complete the transaction;
- Malaysian government authorities or law enforcement agencies when required by law or a valid court order;
- Technical service providers who support platform operations, bound by strict confidentiality agreements.
5. User Rights & How to Contact Us
Your Rights
As a gcup5 platform user, you have the following rights regarding your personal data:
- Right to access: You have the right to request a copy of the personal data we hold in relation to your account;
- Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction;
- Right to deletion: Under certain circumstances, you may request that we delete your personal data, subject to legal obligations that may prevent immediate deletion;
- Right to restrict processing: You may ask us to restrict how we use your data in certain circumstances;
- Right to object: You have the right to object to the use of your data for specific purposes.
Privacy Policy Updates
Gcup5 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. Continued use of the platform after any policy changes constitutes your acceptance of the updated version.
Contact Us
For any enquiries regarding this Privacy Policy, to exercise your rights, or to report a privacy concern, please reach the gcup5 team via:
- Email: [email protected]
- Section FAQ for more information
We will endeavour to respond to privacy-related requests within a reasonable timeframe in accordance with applicable Malaysian law.
Effective date: 2026. This policy is subject to applicable Malaysian law.
Questions About Your Account or Privacy?
Visit our FAQ section for a quick guide, or log in to your account to manage your personal settings directly within the gcup5 platform.